| Standard Hourly Consulting Services |
| Service Type | Benefits | Price Per Hour |
Hourly Consulting Services* Network consulting with our staff of experienced Network Support Engineers for any issue or network planning during our regular business hours of 8 AM - 6 PM CST. | - Consulting and support as you need it with little upfront cost
- Works for large projects or small
- Troubleshooting or Network Planning
- Access to our HelpDesk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
- Support Tickets received by Engineers quicker due to automated accounting verification when a credit card is on file
| $175 USD per hour1
Prepaid support is REQUIRED before ticket submission.
(billed in 1/2 hour increments) |
Scheduled Service Call -- Normal Business Hours** | - Pre-Arranged Scheduled call
- Min of 48 hours notice along with our engineer approval for after-hours support
- No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
- Great for conference calls with multiple parties or companies
| $350 USD for first two hours.
Further hours billed at $175 USD per Hour Minimum of 2 hours per ticket
Non-Refundable |
Scheduled Service Call -- After normal business hours.
| - Pre-Arranged Scheduled call
- Min of 48 hours notice along with our engineer approval for after-hours support
- No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
- Great for conference calls with multiple parties or companies
| $350 USD Per Hour1
Min of 2 hours per ticket
Non-Refundable |
After Hours Support Call -- Outside of Standard Business Hours
This is any unscheduled call back or call worked on after normal business hours, this would include holidays. | - No guarantee of engineer availability. Typically this is subject to engineers if they are free and can work on the ticket. Most of these will be called back the next business day.
- Subject to engineer Availablity
| $350 USD Per Hour1
Min of 2 hours per ticket
Non-Refundable |
| Pre-Paid Hourly Consulting Services |
| Service Type | Benefits | Price Per Hour |
15 Hours of Pre-Paid Bulk 15 Hours pre-paid support time at a discounted rate! Can be used during regular business hours billed at the reduced rate of $160.00/hr. or after-hours at a reduced rate of $240.00/hr.
(Please note: this is not a Priority Support package and Bulk Support Package expires 2 years after purchase) ** Non-refundable ** | - Reduced hourly rate for consulting and support as you need it
- Works for small or large projects
- Troubleshooting or Network Planning
- Access to our Help Desk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
- Knowing exactly when your account will be charged for work on Support Tickets
- The comfort of knowing support time is already paid for when you need it
| - $160 USD per hour1
- (billed in 1/2 hour increments)
- Non-Refundable
- Expires 24 months after purchase
** Non-refundable ** |
| Scheduled Service Call -- Normal Business Hours **
Scheduled call back from a specific Engineer at a specific date and time. | - Pre-Arranged Scheduled call
- Min of 48 hours notice along with our engineer approval for after-hours support
- No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
- Great for conference calls with multiple parties or companies
| - $320 USD Per Hour1
- Minimum of 2 hours per ticket
- Additional time billed at $320 USD per hour
- Expires 24 months after purchase
- Non-refundable
|
After Hours Support Call -- Outside of Standard Business Hours
This is any unscheduled call back or call worked on after normal business hours, this would include holidays. | - No guarantee of engineer availability. Typically this is subject to engineers if they are free and can work on the ticket. Most of these will be called back the next business day.
- Subject to engineer Availablity
- Can use Pre-Paid Support only if purchased prior.
| - $320 USD Per Hour1
- Min of 2 hours per ticket
- Non-refundable
|
| Priority Support Contract (Network Service Agreement) |
| Package | Monthly Price | Price of Add. Hours |
1 Year Term Minimum Additional Priority Support Contract Agreement gives your Help Desk Support tickets priority over other customer types. Support Tickets receive Priority Status as soon as entered into Help Desk Ticketing System - Reduced hourly rate for consulting and support as you need it
- Works for small or large projects
- Troubleshooting or Network Planning
- Access to our Help Desk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
- Knowing exactly when your account will be charged for work on Support Tickets
- The comfort of knowing support time is already paid for when you need it
| Package 1 10 Hour Pack (billed in 1/4 hour increments) | $1,5001 | $150/hr. (billed in 1/4 hour increments) |
Package 2 20 Hour Pack (billed in 1/4 hour increments) | $2,8001 | $140/hr. (billed in 1/4 hour increments) |
Package 3 30 Hour Pack (billed in 1/4 hour increments) | $3,9001 | $130/hr. (billed in 1/4 hour increments) |
* Please note, Priority Support Customer tickets will be worked first
** Please note, Priority Support Customers' network down may change scheduled call time
*** Note: Normal Business hours are 8 am till 6 pm Central Standard Time - Monday - Friday -
**** Note: Holidays: Our office is closed on the following Holidays. -- Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas, New Years
1This price is for consulting time. We do not bill on projects, results, etc. We bill on time used only. Example: If you wish to discuss how to do a project, then that is considered consulting time and will be billed for.
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