Consulting Rates

Hourly Consulting Services*

Network consulting with our staff of experienced Network Support Engineers for any issue or network planning during our regular business hours of 8 AM - 6 PM CST.

• Consulting and support as you need it with little upfront cost
• Works for large projects or small
• Troubleshooting or Network Planning
• Access to our HelpDesk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
• Support Tickets received by Engineers quicker due to automated accounting verification when a credit card is on file

$175 USD per hour

(billed in 1/2 hour increments)

Scheduled Service Call -- Normal Business Hours**

Scheduled call back from a specific Engineer at a specific date and time. Min. of 2 hours non-refundable pre-paid to schedule call. Normally needs to be scheduled 48 hours in advance.

 Same as above plus

• No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
• Great for conference calls with multiple parties or companies

$175 USD per hour

Minimum of 2 hours per ticket

15 Hours of Pre-Paid Bulk

15 Hours pre-paid support time at a discounted rate! Can be used during regular business hours billed at the reduced rate of $160.00/hr. or after-hours at the reduced rate of $240.00/hr.   ** Non-refundable **

(Please note: this is not a Priority Support package and Bulk Support Package expires 2 years after purchase)

• Reduced hourly rate for consulting and support as you need it
• Works for small or large projects
• Troubleshooting or Network Planning
• Access to our Help Desk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
• Knowing exactly when your account will be charged for work on Support Tickets
• Comfort of knowing support time is already paid for when you need it

• $160 USD per hour
• (billed in 1/2 hour increments)

Scheduled call back from a specific Engineer at a specific date and time. Min. of 2 hours non-refundable pre-paid to schedule call. This must be scheduled with the engineer in question. This is NOT scheduled until the engineer notes it is scheduled on the ticket. ** Non-refundable **

• No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
• Great for conference calls with multiple parties or companies

After Hours Service Call - After Normal Business Hours - Includes Weekend and Holidays - Emergency Call

Min. of 2 hours non-refundable.
LTI makes not guarantee of engineer availability.
** Non-refundable **

• Emergency Network support
• Must have active pre-paid support time

• $350 USD per hour
• Minimum of 2 hours per ticket
• Additional time billed at $350 USD per hour

1 Year Term Minimum Additional

Priority Support Contract Agreement gives your Help Desk Support tickets priority over other customer types.

Support Tickets receive Priority Status as soon as entered into Help Desk Ticketing System

• Reduced hourly rate for consulting and support as you need it
• Works for small or large projects
• Troubleshooting or Network Planning
• Access to our Help Desk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
• Knowing exactly when your account will be charged for work on Support Tickets
• Comfort of knowing support time is already paid for when you need it

Package 1

10 Hour Pack

(billed in 1/4 hour increments)

$1,500

$150/hr

(billed in 1/4 hour increments)

Package 2

20 Hour Pack

(billed in 1/4 hour increments)

$2,800

$140/hr

(billed in 1/4 hour increments)

Package 3

30 Hour Pack

(billed in 1/4 hour increments)

$3,900

$130/hr

(billed in 1/4 hour increments)