Consulting Rates

Hourly Consulting Services*

Network consulting with our staff of experienced Network Support Engineers for any issue or network planning during our regular business hours of 8 AM - 6 PM CST.

• Consulting and support as you need it with little upfront cost
• Works for large projects or small
• Troubleshooting or Network Planning
• Access to our HelpDesk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
• Support Tickets received by Engineers quicker due to automated accounting verification when a credit card is on file

$175 USD per hour¹
(billed in 1/2 hour increments)

Scheduled Service Call -- Normal Business Hours**

• Pre-Arranged Scheduled call
• Min of 48 hours notice along with our engineer approval for afterhours support
• No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
• Great for conference calls with multiple parties or companies

$350 USD for first two hours.
Further hours billed at $175 USD per Hour

Minimum of 2 hours per ticket
Non-Refundable

• Pre-Arranged Scheduled call
• Min of 48 hours notice along with our engineer approval for afterhours support
• No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
• Great for conference calls with multiple parties or companies

• No guarantee of engineer availability.  Typically this is subject to engineers if they are free and can work on the ticket.  Most of these will be called back the next business day.
• Subject to engineer avaiblilty

Up to 15 Hours of Pre-Paid Bulk

Up 15 Hours pre-paid support time at a discounted rate! Can be used during regular business hours billed at the reduced rate of $160.00/hr. or after-hours at the reduced rate of $240.00/hr.   

(Please note: this is not a Priority Support package and Bulk Support Package expires 2 years after purchase)

** Non-refundable **

• Reduced hourly rate for consulting and support as you need it
• Works for small or large projects
• Troubleshooting or Network Planning
• Access to our Help Desk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
• Knowing exactly when your account will be charged for work on Support Tickets
• Comfort of knowing support time is already paid for when you need it

• $160 USD per hour¹
• (billed in 1/2 hour increments)
• Non-Refundable
• Expires 24 months after purchase
  ** Non-refundable **

Scheduled call back from a specific Engineer at a specific date and time.

• Pre-Arranged Scheduled call
• Min of 48 hours notice along with our engineer approval for afterhours support
• No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
• Great for conference calls with multiple parties or companies

• No guarantee of engineer availability.  Typically this is subject to engineers if they are free and can work on the ticket.  Most of these will be called back the next business day.
• Subject to engineer avaiblilty
• Can use Pre-Paid Support only if purchased prior.

• $320 USD Per Hour¹
• Min of 2 hours per ticket
• Non-refundable

1 Year Term Minimum Additional

Priority Support Contract Agreement gives your Help Desk Support tickets priority over other customer types.

Support Tickets receive Priority Status as soon as entered into Help Desk Ticketing System

• Reduced hourly rate for consulting and support as you need it
• Works for small or large projects
• Troubleshooting or Network Planning
• Access to our Help Desk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
• Knowing exactly when your account will be charged for work on Support Tickets
• Comfort of knowing support time is already paid for when you need it

Package 1

10 Hour Pack

(billed in 1/4 hour increments)

$1,500¹

$150/hr.

(billed in 1/4 hour increments)

Package 2

20 Hour Pack

(billed in 1/4 hour increments)

$2,800¹

$140/hr.

(billed in 1/4 hour increments)

Package 3

30 Hour Pack

(billed in 1/4 hour increments)

$3,900¹

$130/hr.

(billed in 1/4 hour increments)