Link Technologies, Inc, offers support for all of the following products plus many others not listed
Standard Hourly Consulting Services
Service Type
Benefits
Price Per Hour
Hourly Consulting Services*
Network consulting with our staff of experienced Network Support Engineers for any issue or network planning during our regular business hours of 8 AM - 6 PM CST.
Consulting and support as you need it with little upfront cost
Works for large projects or small
Troubleshooting or Network Planning
Access to our Helpdesk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
Support Tickets received by Engineers quicker due to automated accounting verification when a credit card is on file
$200 USD per hour1
A minimum of 2 hours Prepaid support is REQUIRED before ticket submission. (billed in 1/2 hour increments)
Consulting Service with Dennis Burgess
Network consulting with Dennis Burgess, regular hours are from 8am to 3pm. Author of Learn RouterOS both First and Second editions, Dennis Burgess is an expert in MikroTik, a Certified RouterOS Trainer with many certifications. He also has over 22+ years of consulting experience, both in business and engineering.
Can be scheduled with a min of 2 hours. Afterhours double time.
$250 USD per hour1
Min of 2 Hours Required before start of ticket (billed in 1/2 hour increments)
Scheduled calls available min of 2 hours billable, afterhours double rate.
Scheduled Service Call -- Normal Business Hours**
Pre-Arranged Scheduled call
Min of 48 hours notice along with our engineer approval for after-hours support
No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
Great for conference calls with multiple parties or companies
$400 USD for first two hours at the normal rate
Further hours billed at $200 USD per Hour
Minimum of 2 hours per ticket Non-Refundable
Dennis's Rate $250/each for the first two hours. Each additional Hour $250
Scheduled Service Call -- After normal business hours.
Pre-Arranged Scheduled call
Min of 48 hours notice along with our engineer approval for after-hours support
No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
Great for conference calls with multiple parties or companies
$400 USD Per Hour1 Min of 2 hours per ticket Non-Refundable
Dennis Burgess's Rate $1000 for the First Two Hours Each additional Hour $500
After Hours Support Call -- Outside of Standard Business Hours
This is any unscheduled call back or call worked on after normal business hours, this would include holidays.
No guarantee of engineer availability. Typically this is subject to engineers if they are free and can work on the ticket. Most of these will be called back the next business day.
Subject to engineer Availability
$400 USD Per Hour1 Min of 2 hours per ticket Non-Refundable
Dennis Burgess's Rate $1000for the First Two Hours Each additional Hour $500
Pre-Paid Hourly Consulting Services -- 8.5% Discounted Service
Service Type
Benefits
Price Per Hour
Up to7 15 Hours of Pre-Paid Bulk
Up to 15 Hours pre-paid support time at a discounted rate! Can be used during regular business hours billed at the reduced rate of $183.00/hr5. or after-hours at a reduced rate of $366.00/hr5. Total cost is $2745
(Please note: this is not a Priority Support package and Bulk Support Package expires 2 years after purchase)
** Non-refundable **
Reduced hourly rate for consulting and support as you need it
Works for small or large projects
Troubleshooting or Network Planning
Access to our Help Desk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
Knowing exactly when your account will be charged for work on Support Tickets
The comfort of knowing support time is already paid for when you need it
Reduces cost by 8.5%
$183 USD per hour5
(billed in 1/2 hour increments)
Expires 24 months after purchase
Non-refundable
Scheduled Service Call -- Normal Business Hours **
Scheduled call back from a specific Engineer at a specific date and time.
Pre-Arranged Scheduled call
Min of 48 hours notice along with our engineer approval for after-hours support
No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
Great for conference calls with multiple parties or companies
Reduces cost by 8.5%
$366 USD 1
Minimum of 2 hours per ticket
Minimum billing of $366 USD
Additional time billed at $183 USD per hour
Expires 24 months after purchase
Non-refundable
After Hours Support Call -- Outside of Standard Business Hours
This is any unscheduled call back or call worked on after normal business hours, this would include holidays.
No guarantee of engineer availability. Typically this is subject to engineers if they are free and can work on the ticket. Most of these will be called back the next business day.
Subject to engineer Availability
Can use Pre-Paid Support only if purchased prior.
Reduces cost by 8.5%
$366 USD Per Hour5
Min of 2 hours per ticket
Min charge $732 per ticket
Non-refundable
Consulting Service with Dennis Burgess
Network consulting with Dennis Burgess, regular hours are from 8am to 3pm. Author of Learn RouterOS both First and Second editions, Dennis Burgess is an expert in MikroTik, a Certified RouterOS Trainer with many certifications. He also has over 22+ years of consulting experience, both in business and engineering.
Can be scheduled with a min of 2 hours. Afterhours double time.
Reduces cost by 8.5%
$228 USD Per Hour5
Additional time billed at $228 USD per hour
Afterhours Work billed at $456 per hour min of two hours.
Expires 24 months after purchase
Non-refundable
Priority Support Contract (Network Service Agreement)
Package
Monthly Price
Price of Add. Hours
1 Year Term Minimum Additional
Priority Support Contract Agreement gives your Help Desk Support tickets priority over other customer types.
Support Tickets receive Priority Status as soon as entered into Help Desk Ticketing System
Reduced hourly rate for consulting and support as you need it
Works for small or large projects
Troubleshooting or Network Planning
Access to our Help Desk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
Knowing exactly when your account will be charged for work on Support Tickets
The comfort of knowing support time is already paid for when you need it
Package 1
Up to7 10 Hour Pack
(billed in 1/4 hour increments)
$1,8305
8.5% discount
$183/hr.
Billed in 1/4 hour increments
Package 2
Up to7 20 Hour Pack
(billed in 1/4 hour increments)
$3,2005
20% discount
$160/hr.
Billed in 1/4 hour increments
Package 3
Up to7 30 Hour Pack
(billed in 1/4 hour increments)
$4,5005
25% discount
$150/hr.
Billed in 1/4 hour increments
Consulting Service with Dennis Burgess
Network consulting with Dennis Burgess, regular hours are from 8am to 3pm. Author of Learn RouterOS both First and Second editions, Dennis Burgess is an expert in MikroTik, a Certified RouterOS Trainer with many certifications. He also has over 22+ years of consulting experience, both in business and engineering.
$250 hour rate
minus discounts
$229 per hour w/10 hour contract
$200 per hour w/20 hour contract
$188 per hour w/30 hour contract
1 Please note, Priority Support Customer tickets will be worked first. This price is for consulting time. We do not bill on projects, results, etc. We bill on time used only. Example: If you wish to discuss how to do a project, then that is considered consulting time and will be billed for. 2 Please note, Priority Support Customers' network down may change scheduled call time 3 Note: Normal Business hours are 8 am till 5 pm Central Standard Time - Monday - Friday 4 Note: Holidays: Our office is closed on the following Holidays. -- Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas, New 5 Pre-Paid Bulk Support is subject to discount of 8.5% off normal rates. 6 Contract/pre-paid support is subject to discount applied to rates. Hourly rates are estmated and will vary based on your engineer. 7 All Up-To Hours are just that, depending on the engineer, you may have a higher bill rate. This is based on your selection when you create a ticket.
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