Network Support

Our Products: Network Support

At Link Technologies, we offer a multitude of services to meet your company’s needs and assist in your growth. From inner office structure to full network optimization, we run the gambit on all types of innovative technologies. Expand or improve your business with any of our amazing solutions! Be sure to consult with LTI about ideas for your next networking project.

Support Rates

Service Type	Benefits	Price Per Hour
Hourly Consulting Services Network consulting with our staff of experienced Network Support Engineers for any issue or network planning during our regular business hours of 9AM - 5PM CST. (Please note, Priority Support Customers tickets will be worked first)	Consulting and support as you need it with little upfront cost Works for large projects or small Troubleshooting or Network Planning Access to our HelpDesk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information Support Tickets received by Engineers quicker due to automated accounting verification when a credit card is on file	$175 (billed in ¹/₂ hour increments)
After Hours Consulting Services Network consulting with our staff of experienced Network Support Engineers for any issue or network planning AFTER our regular business hours. After Hours Support from 5PM - 9AM CST. Normally needs to be scheduled 48 hours in advance. (Please note, Priority Support Customer's network down may change scheduled call time)	Same as above Scheduled downtime maintenance during low network traffic times Emergency Outage Support (when engineer is available)	$262.50 (billed in ¹/₂ hour increments)
Scheduled Service Call Scheduled call back from a specific Engineer at a specific date and time. Min. of 2 hours non-refundable pre-paid to schedule call. Normally needs to be scheduled 48 hours in advance. (Please note, Priority Support Customer's network down may change scheduled call time)	Same as above No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with Great for conference calls with multiple parties or companies	$175 2hr min. Additional regular business hours billed at $175.00 per hour in ¹/₂ hour increments

Service Type

Benefits

Price Per Hour

Hourly Consulting Services

Network consulting with our staff of experienced Network Support Engineers for any issue or network planning during our regular business hours of 9AM - 5PM CST.

(Please note, Priority Support Customers tickets will be worked first)

Consulting and support as you need it with little upfront cost
Works for large projects or small
Troubleshooting or Network Planning
Access to our HelpDesk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
Support Tickets received by Engineers quicker due to automated accounting verification when a credit card is on file

$175

(billed in ¹/₂ hour increments)

After Hours Consulting Services

Network consulting with our staff of experienced Network Support Engineers for any issue or network planning AFTER our regular business hours. After Hours Support from 5PM - 9AM CST. Normally needs to be scheduled 48 hours in advance.

(Please note, Priority Support Customer's network down may change scheduled call time)

Same as above
Scheduled downtime maintenance during low network traffic times
Emergency Outage Support (when engineer is available)

$262.50

(billed in ¹/₂ hour increments)

Scheduled Service Call

Scheduled call back from a specific Engineer at a specific date and time. Min. of 2 hours non-refundable pre-paid to schedule call. Normally needs to be scheduled 48 hours in advance.

(Please note, Priority Support Customer's network down may change scheduled call time)

Same as above
No waiting for Support Engineer to call, you know exactly when and which Engineer you will be working with
Great for conference calls with multiple parties or companies

$175 2hr min.

Additional regular business hours billed at $175.00 per hour in ¹/₂ hour increments

Bulk Support Rates

Service Type	Benefits	Price Per Hour
15 Hours of Pre-Paid Bulk 15 Hours pre-paid support time at a discounted rate! Can be used during regular business hours billed at the reduced rate of $160.00/hr. or after-hours at the reduced rate of $240.00/hr. (Please note: this is not a Priority Support package and Bulk Support Package expires 2 years after purchase)	Reduced hourly rate for consulting and support as you need it Works for small or large projects Troubleshooting or Network Planning Access to our HelpDesk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information Knowing exactly when your account will be charged for work on Support Tickets Comfort of knowing support time is already paid for when you need it	$160 (billed in ¹/₂ hour increments)

Service Type

Benefits

Price Per Hour

15 Hours of Pre-Paid Bulk

15 Hours pre-paid support time at a discounted rate! Can be used during regular business hours billed at the reduced rate of $160.00/hr. or after-hours at the reduced rate of $240.00/hr.

(Please note: this is not a Priority Support package and Bulk Support Package expires 2 years after purchase)

Reduced hourly rate for consulting and support as you need it
Works for small or large projects
Troubleshooting or Network Planning
Access to our HelpDesk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
Knowing exactly when your account will be charged for work on Support Tickets
Comfort of knowing support time is already paid for when you need it

$160

(billed in ¹/₂ hour increments)

Priority Support Rates

	Package	Monthly Price	Price of Add. Hours
1 Year Term Minimum Priority Support Contract Agreement gives your HelpDesk Support tickets priority over other customer types. Support Tickets receive Priority Status as soon as entered into HelpDesk Ticketing System Reduced hourly rate for consulting and support as you need it Works for small or large projects Troubleshooting or Network Planning Access to our HelpDesk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information Knowing exactly when your account will be charged for work on Support Tickets Comfort of knowing support time is already paid for when you need it	Package 1 10 Hour Pack (billed in ¹/₄ hour increments)	$1,500	$150/hr (billed in ¹/₄ hour increments)
Package 2 20 Hour Pack (billed in ¹/₄ hour increments)	$2,800	$140/hr (billed in ¹/₄ hour increments)
Package 3 30 Hour Pack (billed in ¹/₄ hour increments)	$3,900	$130/hr (billed in ¹/₄ hour increments)

Package

Monthly Price

Price of Add. Hours

1 Year Term Minimum

Priority Support Contract Agreement gives your HelpDesk Support tickets priority over other customer types.

Support Tickets receive Priority Status as soon as entered into HelpDesk Ticketing System
Reduced hourly rate for consulting and support as you need it
Works for small or large projects
Troubleshooting or Network Planning
Access to our HelpDesk Ticketing System in which you are able to: enter your own Support Ticket request at any time, track progress, communicate with our Engineers and securely transfer network information
Knowing exactly when your account will be charged for work on Support Tickets
Comfort of knowing support time is already paid for when you need it