PRIVACY: Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit linktechs.com, mikrotikrouter.com, powerrouter.com, or other related sites or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Link Technologies, Inc. or its content suppliers and protected by United States and International copyright laws. The compilation of all content on this site is the exclusive property of Link Technologies, Inc. and protected by U.S. and International copyright laws.
Link Technologies, Incs trademarks and trade dress may not be used in connection with any product or service that is not Link Technologies, Incs. In any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Link Technologies, Inc. All other trademarks not owned by Link Technologies, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Link Technologies, Inc. or its subsidiaries.
Link Technologies, Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Link Technologies, Inc. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Link Technologies, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Link Technologies, Inc. and our associates without express written consent. You may not use any meta tags or any other "hidden text utilizing Link Technologies, Incs, name or trademarks without the express written consent of Link Technologies, Inc. Any unauthorized use terminates the permission or license granted by Link Technologies, Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Link Technologies, Inc. so long as the link does not portray Link Technologies, Inc., its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Link Technologies, Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Link Technologies, Inc. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Link Technologies, Inc. and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Link Technologies, Inc. and its associates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Link Technologies, Inc. or its associates for all claims resulting from content you supply. Link Technologies, Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Link Technologies, Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.
All items and/or services, purchased from Link Technologies, Inc.are made pursuant to a shipment contract. In other words, the risk of loss and title for such items pass to you upon our delivery to the carrier. Link Technologies, Inc, does not guarantee products or services unless explicitly written in an direct agreement with Link Technologies, Inc.
Link Technologies, Inc. and its associates attempt to be as accurate as possible. However, Link Technologies, Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.If a product offered by Link Technologies, Inc. itself is not as described, your Sole remedy is to return it in unused condition.
THE SITE AND/OR SERVICES LISTED ON THIS SITE ARE PROVIDED BY Link Technologies, Inc. ON AN "AS IS AND "AS AVAILABLE BASIS Link Technologies, Inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Link Technologies, Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Link Technologies, Inc. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Link Technologies, Inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Link Technologies, Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR IMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting linktechs.net or its related sites you agree that the laws of the state of Missouri, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Link Technologies, Inc. or its associates.
Please submit these in writing firstname.lastname@example.org or other contact method if you wish to dispute a paid invoice. Please provide documentation that shows that the work was not preformed or hardware was not delivered. Otherwise, any dispute relating in any way to your visit to linktechs.net or to products you purchase through Link Technologies, Inc. shall be submitted to confidential arbitration in the state of Missouri, except that, to the extent you have in any manner violated or threatened to violate Link Technologies, Incs. Intellectual property rights, Link Technologies, Inc. may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to www.linktechs.net-We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
All orders are sent via UPS and insured through a third party insurer. Special arrangements can be made for pallet shipping. If you did not receive a tracking number with your order confirmation, please feel free to email or call us. All orders placed after 12:00pm central daylight time will be scheduled for pickup the following work day. Some orders may take longer to ship, based upon payment verification and current product availability. Orders placed by Wholesale Accounts can take up to 2 weeks to ship. Please contact us if you need an expedited service. Wholesale account applications are available upon request. Call us for details.
Customer covenants and agrees to defend, indemnify and hold harmless Link Technologies, Inc., its parents, affiliates and subsidiaries, and its and their respective officers, directors, shareholders, employees, contractors, agents and representatives, of, from and against any and all actions, causes of action, claims, costs, damages, expenses, interest, judgments, liabilities, penalties, and suits whatsoever (including, but not limited to, reasonable attorneys fees, court costs, expert witness fees and expenses of litigation) whatsoever imposed upon, incurred by or asserted against Link Technologies, Inc. and/or any of its parents, affiliates, subsidiaries, officers, directors, shareholders, employees, contractors, agents and representatives, which arise, directly or indirectly, out of any use by Customer of the Services provided by Link Technologies, Inc. or from Customers breach or violation of any of the terms and conditions here of.
Customer acknowledges, understands and agrees that Link Technologies, Inc. exercises no control whatsoever over the content, accuracy or quality of the data and information passing through its network or any products or services ordered by Customer via its network. The Services, and any information, products or services obtained by Customer through its use of the Services, are provided "AS-IS. Link Technologies, Inc. makes no warranties or representations of any nature or description, either expressed or implied, with respect to the services to be provided including, without limitation, any warranties of non-infringement, quality, performance, merchantability or fitness for a particular purpose or use. This disclaimer of warranties constitutes an essential part of this agreement.
(a) Under no circumstances and under no legal theory (tort, contract or otherwise) shall Link Technologies, Inc. be liable to Customer or any other person or party for damages of any kind or nature including, but not limited to, any direct, indirect, special, incidental, consequential or punitive damages of any character whatsoever, arising out of its provision of Services, or its failure to provide the Services, including, but not limited to, damages for loss of goodwill, work stoppage, computer failure or malfunction, or losses of data or information due to delays, non-deliveries, mis-managed deliveries or interruptions in service, regardless of the cause therefore.
By paying invoices you agree to hold harmless for any disconnected services or other losses due to removal of configuration, inability to access, or other means that Link Technologies, Inc can
repossess its Intellectual Property rights.Services rendered, when possible, can be reverted back to factory default configurations in attempt to collect debt. You agree that your account will be in good standing. If a reasonable attempt has been made to contact you to attempt collection of debt on your account, you agree Link Technologies, Inc, can disable, remove configuration, and/or change network devices in which Link Technologies, Inc has been previously given to perform services on in an attempt to collect such debt. What this means, is we can disable network devices or use other such tactics so you will contact us to pay outstanding invoice, and by you paying previous invoices, you agree that we may do this, without legal action, and without liability. This would include future invoices that service or products have been delivered but unpaid for under your account.
By paying part or in full any invoice, the customer agrees to all terms and conditions. The customer agrees that future invoices will be placed on their credit card or other form of payment. Future invoices will be paid by any means that Link Technologies, Inc for services rendered. These payments can be processed by credit card given to Link Technologies, Inc for payment of other invoices, or other methods.
Concerning UBNT and UBIQUITI Products:
Per manufacturer policy, Link Technologies, Inc. does not provide returns, exchanges or refunds for any Ubiquiti products. All sales are final as UBNT products have a Manufacturer's Warranty, therefore all UBNT issues including product refunds, repairs or exchanges are handled directly through UBNT. Please contact Ubiquiti directly for services and support.
For MIMOSA or NETONIX products, the manufacturer is willing to handle repairs and replacement for manufacturer defective products directly. Products can be sent directly to the manufacturer for testing, repair or replacement according to their policies and procedures. If the product is DOA, please contact Link Technologies, Inc. directly. If you prefer to have Link Technologies to investigate the issue, please follow normal RMA procedures as outlined below. LTI will perform testing on Mimosa and Netonix products which may include a bench testing fee of $175 per billable hour (billed in 1/2 hour increments), repair costs, and return shipping cost. Please note that advanced replacement is not available for these products.
For all RMAs, you must contact Link Technologies, Inc. to receive an RMA Number. All exchanges or returns require a Return Merchandise Authorization (RMA) number. If we receive returns that we have not issued RMA numbers for, they will not be processed. Shipping and handling charges are non-refundable. Charges for shipping and handling will not be refunded for any reason. Except for CPUs, manufacturer warranty should be 1 year on new products that are shipped with a manufacturer warranty card. Physically damaged items or items not in "as-new condition will not be accepted for return. Our dealer warranty for replacement is 10 days long. This is ample time to cover products that may unfortunately be dead on arrival (DOA).
After we receive your RMA Request form, we will contact you to let you know whether or not your item is eligible for return. If it is, we should get you an RMA number within a business day. Remember, this doesn't guarantee that you will receive an RMA number. We may verify some details of the order or the problematic item with you before giving you an RMA number. Sometimes a product may appear to have problems but is simply not configured properly. In situations like this we may be able to resolve the problem over the phone. Once an RMA number has been issued to you, the returned item must be at our facility within 7 business days.
You are responsible for the cost of shipping of returned products back to us. We carry well-known name brands, and expect incidents of dead on arrival (DOA) products to be low. We strongly suggest that you ship by a traceable method.
The returned item(s) MUST be returned with their original packaging and accessories unless otherwise agreed to by Link Technologies, Inc. This includes all cables, user manuals, registration or warranty cards, and other accessories. Don't throw anything away! Link Technologies, Inc. is not responsible for items damaged or lost in shipping. There are no refunds on products and/or services after Thirty days from date of invoice.
Returned item(s) should be in as new condition, with no evidence of physical damage or tampering. When shipping your return back, please package the item(s) properly. Try to package your return similarly as how you received the item. The carrier that you ship from should be able to provide packaging material.
Write your RMA number on the envelope or box. We will try to get the replacement out as soon as possible. This may take 2-3 weeks to get a replacement. We will make every effort on our part to contact you with status updates as they become available.
We do not cross-ship. There is a reason for this - when you have a defective item from the manufacturer, and we send it in for repair or replacement, it returns to us as a repaired/replacement item. It is NOT considered, by the manufacturer, as a NEW item. Even if it is a warranty replacement from the manufacturer, and thus a new unit), the serial number or MAC address will trace as a warranty item. Thus, our policy is not to cross-ship, new replacements so please do not ask us to. However we might have a repaired/refurbished unit that can be cross shipped as a replacement with approval of both parties. Cross Shipment maybe possible by placing a new order, and receiving a RMA.Only if the RMA is returned and accepted as a defect and/or covered by the manufacture, will you be refunded the difference of the replacement parts and/or hardware. If the product is deemed as non-defective by the manufacture and not covered by the manufactures warranty, you may request a return of the part and/or product at your shipping cost. If new product(s) was cross shipped, their sales are considered final and non-refundable.
If you paid by credit card and are eligible for refund, we will process your refund within 10 business days. However, there may be a delay for your bank or financial institution to add the refund to your account. This varies depending on what financial institution you use, so you should check with them. If you paid via cashiers check or money order, we will process and send you a check within 2-4 weeks.
You must contact MikroTik support at email@example.com with the issue and provide the ticket number on the RMA form. For all MikroTik products a per item deposit will be required. This will be refunded if MikroTik covers the repair or replacement and return shipping. If the repair or replacement is not covered the deposit will be used toward repair/replacement cost and shipping. If the deposit does not cover the complete cost the balance will be collected before the item is returned.
For PowerRouter Products, all units will be tested during return for misuse and defects as well as surge damage. PowerRouter products include a 1-year limited warranty, for manufacture defects. Configuration is NOT included in this. Any time spent on configuration will be billed at the normal rates per your contract, or non-contracted hourly rates. Link Technologies, Inc and its resellers ARE obligated to verify operation of the unit before it ships. This includes verifying that the MikroTik RouterOS software is loading and running. If you feel you have a hardware defect, please reload, via netinstall, your compact flash, and/or contact Link Techs for instructions on this process. If the OS is loading and the services are starting, this verifies the hardware is working. Configuration and support after the OS is loaded, is NOT PROVIDED FREE OF CHARGE, OR COVERED UNDER ANY WARRANTY.
MikroTik Licenses are NON REFUNDABLE.
A 40% restocking fee will be charged for returned items. Refunds must be approved prior to the release of the RMA#.
Link Technologies, Inc. has the right to change this policy at any time without notice.
Any credit on your account will expire after two(2) years of credit being applied.
For RMA requests, please download and send this file to RMA@linktechs.net -- RMA Request Form
Simply put: We will make a 'Best Effort" on all services. This includes managed mail, servers, billing systems etc. However, there is NO guarantee's on any service, its up time, or performance. By you paying our invoice you agree to these terms. These payments may or may not come before the services are preformed. By placing a credit card on file with Link Technologies, Inc, any services used can and will be placed on the credit card as used. You agree that Link Technologies, Inc can place these payments via your credit card without contact to the customer prior to the charges.