Scheduled Call with Support Engineer is a specific 2 hr. block of time a specific Link Technologies, Inc. Engineer is reserved work on your HelpDesk Support Ticket.
Many customers use this support option because:
· Conference calls with multiple or organizations.
· Changing hardware or configuration: network changes / cutovers.
· Specific call back time to work on HelpDesk Support Ticket.
Scheduled Call with Support Engineer:
· Scheduled Calls should be scheduled a minimum of 2 business days in advance of the call.
· In order to schedule a block of support item with an Engineer the Scheduled must be pre-paid.
· Scheduled time is billed at $175.00/hr. during regular business hours M-F 9AM - 5PM CST.
· After hours support, if engineer is available, will be billed at the regular rate of $220.00/hour. ** Option for changing this item to an after-hour call below add the "After-Hours Scheduled Time- Add $150.00" additional hours can be purchased
· Once a call has been scheduled with an engineer, Pre-Paid Support Time is non-refundable, non-transferable and cannot be applied to other services or product.
Please note, purchasing support time through this website does automatically schedule you a support appointment with an Engineer. You will still need to contact our office, open a Link Techs HelpDesk Support ticket and schedule a specific time with a specific engineer. To open a ticket please call our office at 314-735-0270 or email firstname.lastname@example.org